Value-based Healthcare Quality Program Manager Sr.

Baylor Scott & White Health
19008280 Requisition #
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This Senior Value-based Healthcare (VB HC) Program Manager for Patient Experience is positioned within the Office of Chief Quality Officer for BSWH. The role develops and manages patient-centered Quality programs and projects to achieve transformation and sustainable change which supports System strategy of providing safe, timely, effective, efficient, equitable, and patient-centered ("STEEEP") care in accordance with regulatory statues, policies and procedures.

The Senior Value-based Healthcare Program Manager for Patient Experience job duties also include:

  • Creates and maintains robust communication tools and processes for continuous improvement activities.
  • Reviews changes in processes or procedures to assess projected impact on care quality and services provided. Ensures improvement initiatives are directly linked to the strategic and tactical objectives of the organization, emphasize efficiency and effectiveness of processes, and enable breakthrough process changes and improvements.
  • Monitors improvement activities, identifies and evaluates root causes for performance gaps, and recommends strategies for improved outcomes. Tracks and analyzes project performance against project plan to ensure financial return on investment.
  • Prepares regular status reports on the progress of work teams to various internal constituents to keep them apprised of progress, potential barriers, lessons learned, and related topics to include the timely submission of monthly reports for all strategic improvement priorities.
  • Applies a wide range of analytical techniques, statistical methods, and/or process and quality improvement tools to drive improvements. Develops methodologies, structures, tools and templates to support best practices in Value-based Healthcare.
  • Develops, interprets, and administers policies, procedures, and practices in accordance with Value-based Healthcare objectives and federal and state legal requirements. Serves as a liaison with external regulatory agencies.

The ideal candidate for the Senior VB Healthcare Program Manager role will possess the ability to mentor, train and develop instructional materials to educate leadership and staff in the provision of Value-based Healthcare, regulatory issues, and quality improvement techniques and tools.

  • Location/Facility – Corporate Office at 8080 N. Central Expressway, Dallas TX

For more information on the facility, please click our Locations link.

  • Specialty/Department/Practice – Office of the Chief Quality Officer / Patient Experience
  • Shift/Schedule – Full-time / Exempt
  • Benefits – Our competitive benefits package includes*:
    • Immediate eligibility for health and welfare benefits
    • 401(k) savings plan with dollar-for-dollar match up to 5%
    • Tuition Reimbursement
    • PTO accrual beginning Day 1

*Note: Benefits may vary based upon position type and/or level.


Baylor Scott & White Health (BSWH)  is the largest not-for-profit health care system in Texas and one of the largest in the United States.  With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Founded as a Christian ministry of healing, the mission of Baylor Scott & White Health is to promote the well-being of all individuals, families and communities. Joining our team is not just accepting a job, it’s accepting a calling!

  • Bachelor’s Degree
  • 7+ Years Experience
  • Prefer prior Clinical Experience as an RN

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