Customer Service Rep- (Supply Chain Services)
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- Supply Chain
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- Baylor Scott & White Health
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- 20001588 Requisition #
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SCM Customer Service Representative is responsible for functioning as the ?conduit? of communication between all departments and all of its supply chain constituents. Identifies and resolves issues presented on each telephone call. Coordinates, and facilitates the completion of all requests made of Supply Chain Services by its customers. Notifies Customer Service Supervisor of any unresolved issues and requests assistance as necessary. Maintains effective communication with customers, coworkers, management, and outside agencies. Type of experience (In Lieu of Education): 3 years relevant, supply chain preferred ? Troubleshoots and resolves non-routine customer inquiries. Proactively utilizes strong problem solving skills in order to deliver customer focused solutions. ? Maintains effective communication with customers, coworkers, management, and outside agencies. ? Answers all incoming inquiries for Supply Chain Services politely. Takes steps to ensure that there is a complete understanding of the customer?s needs and communicates those requests effectively to the appropriate person or department for resolution. ? Resolves problems with orders, delivery dates or service. ? Proactively follows up to ensure that timely resolutions of issues are completed and reports back to requestor. ? Adheres to established processed to insure that the customer's needs are met in the most expeditious manner. ? Helps create and maintain a culture of accountability and commitment to Baylor Scott & White Health and its patients. ? Identifies alternative solutions for customer and notifies Customer Service Supervisor of unresolved issues while offering possible solutions. ? Identifies ways to improve work processes and improve customer (internal as well as external) satisfaction. Makes recommendations to Customer Service Supervisor and implements and monitors results as appropriate in support of the overall goals and mission of the BSWH.